Shipping & Delivery Policy

Thank you for shopping with iCrowd Zone!
We aim to deliver your orders quickly, safely, and affordably across Bangladesh.
Please read our Shipping & Delivery Policy carefully to understand how we process, ship, and deliver your orders.

1. Delivery Coverage

We deliver products nationwide across Bangladesh, including all major cities and districts.
Our deliveries are handled through trusted courier partners to ensure safe and timely shipment of your order.

2. Processing Time

  • All confirmed orders are processed within 24 to 48 hours (excluding Fridays and government holidays).

  • Once your order is shipped, you will receive an SMS or phone confirmation with tracking details (where available).

  • Orders placed after 6:00 PM will be processed the next business day.

3. Delivery Time

Estimated delivery times:

  • Inside Dhaka City: 1–3 business days

  • Outside Dhaka: 2–5 business days

Please note that delivery times may vary depending on:

  • Your exact location

  • Courier workload

  • Weather or unavoidable delays (such as hartals, strikes, or natural events)

4. Delivery Charges

  • Inside Dhaka: ৳80

  • Outside Dhaka: ৳130

Shipping costs are displayed at checkout before confirming your order.
Delivery charges are non-refundable unless the return is due to a defective or incorrect item shipped by us.

5. Cash on Delivery (COD)

We offer Cash on Delivery for most locations across Bangladesh.
Please make sure:

  • You are available to receive the order at the provided address.

  • The payment is ready at the time of delivery.

In case of failure to receive or refusal to accept the order repeatedly, your future COD privileges may be limited.

6. Prepaid Orders

For prepaid orders (via online payment), please ensure accurate billing and shipping information to avoid delays.
If payment verification fails or details are incomplete, we may contact you before processing the shipment.

7. Order Tracking

Once your order is shipped, we will send tracking information via SMS, email, or WhatsApp (if available).
You can also contact our support team to get an update on your delivery status.

8. Delivery Delays

While we strive to deliver on time, iCrowd Zone is not responsible for delays caused by:

  • Courier service issues

  • Natural disasters

  • Political unrest

  • Customer unavailability or incorrect address

We will, however, make every effort to resolve delivery issues as quickly as possible.

9. Damaged or Missing Items

If your order arrives damaged, incomplete, or with the wrong product:

  1. Notify us within 48 hours of delivery.

  2. Provide clear photos or videos as proof.

  3. Our team will verify and arrange a replacement or refund as per our Refund & Returns Policy.

10. Contact Us

For any questions about shipping, delivery, or your order status, please contact us:

📞 Phone / WhatsApp: +88 01920182184
📧 Email: [email protected]
🌐 Website: www.icrowdzone.com

Note

iCrowd Zone reserves the right to update this Shipping & Delivery Policy at any time without prior notice.
All updates will be posted on this page.