Refund and Returns Policy

Last Updated: October 2025

Thank you for shopping with iCrowd Zone.
We want you to be completely satisfied with your purchase. This Refund and Returns Policy explains how we handle returns, replacements, and refunds for orders placed through www.icrowdzone.com.

1. Eligibility for Return or Replacement

We accept returns or replacements only for defective, damaged, or incorrect items.
To be eligible:

  • You must contact us within 3 days of receiving your order.

  • The product must be unused, unopened, and in its original packaging.

  • You must provide a photo or video as proof of the issue.

If your product meets these conditions, we will guide you through the return or replacement process.

2. Non-Returnable Items

We do not accept returns or refunds for:

  • Products damaged due to customer mishandling or misuse.

  • Items without original packaging or proof of purchase.

  • Screen protectors, cables, chargers, and accessories that have been unsealed or used.

  • Items purchased during clearance or special sales unless defective.

3. Return Process

To request a return:

  1. Contact us at +88 01920182184 (Phone/WhatsApp) or [email protected] within 3 days of receiving your order.

  2. Provide your order number, issue details, and photo/video evidence.

  3. After review, our team will confirm whether your product is eligible for return or replacement.

  4. Once approved, you’ll need to send the item back to our address: Dog Squad Road, Mirpur, Dhaka, Bangladesh.
    (Return delivery costs are the buyer’s responsibility unless the product is faulty or wrong.)

4. Refund Process

Refunds are applicable only in special cases, such as:

  • The ordered product is out of stock.

  • You received a defective or incorrect product and opted for a refund instead of replacement.

Once we receive and inspect the returned item, we’ll notify you of your refund approval.
Approved refunds will be processed within 5–10 business days, depending on your payment method.

5. Replacement Policy

If you prefer a replacement instead of a refund:

  • We will send the replacement product after receiving and verifying the returned item.

  • If the same item is out of stock, you can choose another product of equal value or request a refund.

6. Order Cancellation

  • You may cancel your order before it is shipped.

  • Once your order is dispatched, it cannot be canceled.

  • For prepaid orders, refund processing may take 5–10 business days after cancellation confirmation.

7. Delivery Issues

If your parcel is lost or delayed by the courier:

  • Please inform us as soon as possible.

  • We will coordinate with the courier company to resolve the issue or issue a replacement/refund if necessary.

8. Contact Us

If you have any questions about our Refund and Returns Policy, feel free to contact us:

📞 Phone / WhatsApp: +88 01920182184
📧 Email: [email protected]
🌐 Website: www.icrowdzone.com

Note

iCrowd Zone reserves the right to change or update this Refund and Returns Policy at any time without prior notice.
Any updates will be posted on this page.